Discover reformer pilates class at triyoga Chelsea

• Kristina Lebedeva ★★☆☆☆

  I sent a complaint last week (August 8) and still haven’t received any response. Very disappointing. I certainly won’t be going back. It’s such a shame, because they have some truly amazing teachers, frankly, the studio doesn’t deserve them. Dear Triyoga Management Team, I am writing directly to Triyoga management, rather than only to the Chelsea reception team, as I would like to raise a serious concern regarding the cleanliness standards at the Chelsea studio. I attended an Ashtanga yoga session yesterday in Shala 1 and was genuinely shocked by the condition of the space. There was hair everywhere I looked, the floor was visibly dirty, and I found it extremely unpleasant and, frankly, disgusting to practise in those conditions. A yoga studio, particularly a space where people practise barefoot and spend a considerable amount of time close to the floor, should be maintained to a very high standard of cleanliness. I would expect the shala to be properly cleaned between sessions, and the condition I found it in yesterday was simply unacceptable. Unfortunately, the same applies to the changing rooms, which also did not feel properly clean. You are very fortunate to have such wonderful teachers at Chelsea, and I genuinely enjoy attending their classes, which makes it even more disappointing that the cleanliness of the facilities does not match the quality of the teaching. I would appreciate it if management could look into this seriously and let me know what cleaning procedures are currently in place for the studios and changing rooms, particularly between classes. I very much hope this can be addressed immediately, as I would not feel comfortable continuing to practise in the studio if these standards remain the same.

• Silvana Ji ★★☆☆☆

  I would like to raise a complaint about my experience with the reception staff, Lilly and Christian on Monday 15 June 2026. I arrived approximately 15 minutes late for the class and was informed that the studio has a policy of not allowing entry more than 5 minutes after the class starts. While I understand that policies must be followed, I found the way this was communicated to me unnecessarily rude and dismissive. In particular, Lilly’s attitude and manner were unpleasant and unprofessional, which only added to an already frustrating situation. I have been attending Triyoga for over 20 years and, until recently, have always had positive experiences. Unfortunately, the standard of customer service I have encountered lately has been disappointing and unlike anything I have experienced at a yoga studio before. To make matters worse, the booking for today’s 7:15 class had disappeared from my account, forcing me to purchase another booking in order to attend. As a result, I incurred an additional cost because the original booking was no longer visible. I also cannot see the booking I made for the 7:15 class on Friday, which has likewise disappeared from my account. I would appreciate a full explanation of what happened to these bookings and confirmation of whether staff members have the ability to remove bookings from a member’s account.

• Anita Patel ★☆☆☆☆

  I joined Triyoga Chelsea in Nov 2024, and initially it was a lovely studio with a great range of yoga classes across three well-sized spaces with some excellent teachers. The environment was clean, calm, and welcoming, and the staff were always friendly. However, early last year the studio was reconfigured to include a reformer Pilates space. This reduced the number of yoga classes and significantly changed the overall atmosphere. Classes became more crowded in a smaller studio, and the noise from the reformer sessions made it difficult to enjoy what should be a peaceful experience. Despite this, I remained a member for some time, as there were still enough classes I could attend. Following further cancellations of those classes, I decided to cancel my membership and gave notice in person on 1 March. I was asked when I wanted it to end, and I said the end of the month, assuming this would align with my billing date on the 29th. I was told this would be fine. I was therefore surprised to be charged again on 29th March for April. When I queried this, I was informed 30 days' notice is required as per the contract. While I don't dispute this, it had been well over a year since I signed this agreement, and I would have expected this to be clearly pointed out at the time of cancellation. I contacted the manager to ask whether the charge could be waived as a gesture of goodwill but received an unhelpful response referring strictly to 'company policy'. As a result, I have effectively been charged an additional month due to a one-day discrepancy. Whilst this may be contractually correct, it feels unreasonable and disappointing from a customer service perspective. Overall, it's disappointing to have had to cancel due to the reduction in classes, and this final experience has left a particularly negative impression. My overall rating is O stars!

• Diana Tarnavskaia ★☆☆☆☆

  I used to really enjoy coming to this yoga studio. However, since merging with the Pilates studio, it no longer feels like a dedicated yoga space. During Sunday meditation sessions, it’s difficult to relax due to noise coming through the thin wall from the Pilates classes next door (the situation is similar for other classes as well). It’s also disappointing that many of my favourite instructors have left, they used to come up and correct everyone even if it was a very busy class. The current class schedule isn’t convenient for those working at least 9-6. Overall, a lot of confusion with the booking new app and everything. I cancelled my membership. PS I also requested for my membership to remain active until 14th April (and I have an email to confirm that), but it appears it was cancelled early on 14th March, which is frustrating and not what I had asked for.

• Olga Zograf ★★★★★

  Gorgeous studio 🤍 very spacious, cozy with super friendly girls at the reception and big variety of classes every day! Went so far just to one Vinyasa level 2 class, but would definitely like to explore more. Though recommend having your own yoga mat - even though the studio has decent ones, there are not very new.

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