Ten Health & Fitness Notting Hill

Discover reformer pilates class at Ten Health & Fitness Notting Hill

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4.9 (76 Google reviews)
  • Johann Tisseverasinghe ★☆☆☆☆

    ⚠️ Warning – especially for anyone booking a prenatal massage⚠️ I rarely leave reviews, but I feel compelled to share what has been a genuinely upsetting and stressful experience with TEN Health & Fitness centre. I booked a 90-minute prenatal massage online at Ten Health & Fitness Kings Cross at 9pm as a birthday gift for my pregnant wife, hoping it would be a relaxing and thoughtful experience for her. Unfortunately, it turned into the complete opposite. By 10am the following morning, less than 12 hours after making the booking, I called reception and spoke to Joel to request a modification. From the very beginning, the tone was cold and dismissive. There was no attempt to understand the situation or offer a reasonable solution—just a rigid response that the booking could not be modified. What followed made things even more frustrating. I was repeatedly told that nothing could be done without the manager, yet the manager was consistently unavailable. It felt like the situation was being avoided rather than addressed. Eventually, I received a call from the manager, Bee, about an hour before the scheduled appointment. Instead of resolving the issue, I was again told that cancellation was not possible due to a “24-hour policy.” When I explained that the booking itself had only been made the night before at 9pm, and that I had called first thing in the morning, this was simply dismissed without any real consideration. As a result, I have been charged £138 for a service that was never used. What is most upsetting is the complete lack of empathy throughout this entire experience. This was a prenatal massage for my pregnant wife, yet the interaction was unnecessarily stressful and confrontational. After being treated this way, the expectation was that she should simply come in another day and proceed with the massage as if nothing had happened. After such an experience, it is hard to feel comfortable sending her back for a treatment that is supposed to be calming and supportive. A wellness service—especially one aimed at pregnant clients—should be built on care, understanding, and flexibility. That was entirely missing here. This has been a really disappointing experience and has completely eroded my trust. I would strongly advise others to think carefully before booking, particularly for prenatal treatments.

  • ashish goel ★★★★★

    Great experience here, Amy is a really nice physiotherapist who helped me with my back pain.

  • Sophie Sj ★★★★★

    I’ve been coming to Ten Notting Hill for a while now and I can honestly say it’s the best Pilates studio I’ve ever tried. The instructors are incredible and the studio is nice and clean. It’s got a real community feeling and all the staff are always super friendly and helpful. Big shout out to Miranda who’s an absolute superstar, nothing is ever an issue! I’ve also tried their physiotherapy recently and again the experience has been fantastic. I definitely recommend this place, it’s worth every penny!

  • Remy François ★★★★★

    The best massage therapist Milos! Super fast spotting what needs attention and very effective plus a good sense of humor. Many thanks very much recommend!

  • Helena Vieira ★★★★★

    Very positive experience with Ilias, Analiese and Anthonia. Glad of the professional work engaged and advices received. Not forgetting the reception team always smiling and accommodating as much as they can… Thank you Ten NH for the great support.

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