Discover reformer pilates class at Ten Health & Fitness Notting Hill Gate

• Basak Egemen ★★★★★

  Pilates + Physio: Top notch team of professionals with relevant background and experience. Always friendly and welcoming atmosphere. I have been attending Pilates classes regularly since the studio's inception and Physio for the last few months - I have seen significant benefits in my overall health. Highly recommend to anyone looking for expert instruction and sustainable approach to wellbeing.

• Rosimeri Weirich ★☆☆☆☆

  I’ve been going to Ten Pilates for over 10 years, sometimes as a member and sometimes buying classes. Recently, I bought a pack of 4 classes, and after finishing one session, I went to take a shower only to find out there was no towel available. There was no prior notice, email, or sign informing clients that towels now cost £2. I spoke to reception, and while one staff member was very apologetic, the situation was still frustrating. I only had cash, and they don’t accept it, which made things even worse. What upset me most was the attitude from another staff member, who simply said “it’s your choice” when I expressed that I might not return. It felt like they didn’t care about losing a long-term client. The atmosphere has also changed. It used to be a full, vibrant studio with great energy. Now, classes often have only 3–4 people, and once I was the only person in the class. That says a lot. They mentioned that members don’t have to pay for towels, which feels like a push to sell memberships rather than good customer service. The quality of instructors is also inconsistent some are excellent, but others don’t offer much value for the price. Overall, it’s disappointing to see how much this place has declined. I used to love coming here, but based on my recent experience, I would not recommend it.

• Johann Tisseverasinghe ★☆☆☆☆

  ⚠️ Warning – especially for anyone booking a prenatal massage⚠️ I feel compelled to share what has been a genuinely upsetting and stressful experience with TEN Health & Fitness centre. I booked a 90-minute prenatal massage online at Ten Health & Fitness Kings Cross at 9pm as a birthday gift for my pregnant wife, hoping it would be a relaxing and thoughtful experience for her. Unfortunately, it turned into the complete opposite. By 10am the following morning, less than 12 hours after making the booking, I called reception and spoke to Joel to request a modification. From the very beginning, the tone was cold and dismissive. There was no attempt to understand the situation or offer a reasonable solution—just a rigid response that the booking could not be modified. What followed made things even more frustrating. I was repeatedly told that nothing could be done without the manager, yet the manager was consistently unavailable. It felt like the situation was being avoided rather than addressed. Eventually, I received a call from the manager, Bee, about an hour before the scheduled appointment. Instead of resolving the issue, I was again told that cancellation was not possible due to a “24-hour policy.” When I explained that the booking itself had only been made the night before at 9pm, and that I had called first thing in the morning, this was simply dismissed without any real consideration. As a result, I have been charged £138 for a service that was never used. What is most upsetting is the complete lack of empathy throughout this entire experience. This was a prenatal massage for my pregnant wife, yet the interaction was unnecessarily stressful and confrontational. After being treated this way, the expectation was that she should simply come in another day and proceed with the massage as if nothing had happened. After such an experience, it is hard to feel comfortable sending her back for a treatment that is supposed to be calming and supportive. A wellness service—especially one aimed at pregnant clients—should be built on care, understanding, and flexibility. That was entirely missing here. This has been a really disappointing experience and has completely eroded my trust. I would strongly advise others to think carefully before booking, particularly for prenatal treatments.

• Indra Rajaratnam ★★★★★

  Really great instructors ..I enjoy my classes , the booking system is fantastic and bonus unlimited classes are often given . This is really a great fitness institution and the reception is amazing ..Always friendly and so warm ..many thanks !

• Tsescha ★★★★★

  I’ve been taking reformer Pilates classes at Ten Health Notting Hill Gate for about a year, and while there have been quite a few instructor changes recently, finding Kai has been a real highlight. Kai is an exceptional instructor — incredibly detail-oriented, always attentive to form, and consistently offering clear, helpful corrections that make a real difference. Their classes are challenging in the best possible way, with smart sequencing and thoughtful progressions that push you while still feeling safe and supportive. After every session, I walk out feeling stronger, more aligned, and genuinely motivated to keep improving. If you’re looking for a reformer Pilates instructor who combines expertise, precision, and motivating energy, Kai at Ten Health is exceptional. Highly recommended.

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