BODY

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4.4 (537 Google reviews)
  • Halime ★☆☆☆☆

    I had a genuinely shocking experience at this deli. The sandwich I purchased contained two long, thick strands of hair, which is completely unacceptable for any food establishment—especially one that charges the highest prices in the area. When I brought it back, the manager was barely apologetic. I spent another £16+ on coffee and a few other items, and I asked if she could simply remove the sandwich from that total. Instead, she insisted on processing the refund separately and wouldn’t allow me to do it the straightforward way. On top of that, despite the inconvenience and the wasted lunch, they didn’t offer so much as a replacement coffee or any gesture of goodwill. I wasted time going back and forth because of a hygiene mistake they made in their own kitchen. The customer service here is consistently poor, and the staff often seem indifferent. What makes it even more frustrating is that the prices keep going up, yet the service keeps getting worse. Even the coffee is hit-or-miss, which is surprising considering how much they charge for it. For such a popular deli with premium pricing, the lack of basic hygiene, consistency, and courtesy is extremely disappointing. I used to come all the time but I definitely won’t be returning. I have attached photos/video of the strands of hair that made me feel so sick.

  • Cecily Reeves-Jones ★★★★★

    Really lovely local deli. Serving cheese, meat, homewears, cooking equipment - eveything you could want really! The staff were friendly and helpful, and the coffee & sandwiches were delicious. I struggled to choose which sandwich to order. Fresh pastries too!

  • Olivia Seward ★★★★★

    Lovely store. Has everything (thought it’s all wonderfully fancy). I got ice cream. I got produce. I got gluten free cakes!! The staff were lovely and next time I’m getting one of those fun shaped candles

  • Costa ★★★★★

    Very impressive selection of fine foods from some of the best food producers across the UK and beyond - from Pump Street and Forno to Bagel Bake. I was also thoroughly impressed with their fresh food selection.

  • Jacqueline Byrne ★☆☆☆☆

    The cheese cornish style pasty - It weighed unusually heavy. I was hoping this might be full od goodness and could mean I share it. Disappointingly it was mediocre pastry that was so dense it was not edible. The filling was so salty and slimy. Cheese seemed to be nonexistent. This may be a one off bad batch. I suggest they make sample ones and taste them regularly. It was awful.

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